Frequently asked questions

How do I place an order?
Click “Add to Cart” for your chosen item(s). When you’re done, open the cart and press “Checkout” to complete your purchase.

Is my payment information secure?
Yes—100% secure. Our internet security team works around the clock to keep your shopping experience safe and reliable. 🔒

When will I receive my items?
We process orders within 1–3 business days and then email you a shipping confirmation. 📧

Do you provide order tracking?
Absolutely—once your purchase is completed, you’ll receive a tracking number. 📦🧭

How much is shipping?
Shipping depends on where the parcel ships from. Enter your address at checkout to see the exact shipping cost.

If I buy multiple items, will they ship together?
Usually, multiple items are packed in separate parcels. 📦📦

What’s your return policy? How do I return/exchange?
Even if washed or worn—no worries. We offer free returns:

Within 30 days: Full refund

Within 180 days: Store credit
After your return is processed, you’ll receive a refund confirmation email. We typically issue refunds within 10 business days of receiving your return. Due to current order volume, there may be delays—thanks for your patience. ⏳

Do I need to return free gifts?
If your return brings the order below the promo threshold, the free gift must be returned. Prefer to keep it without qualifying? We’ll deduct the gift’s cost from your refund or request payment. 🎁

Can I change or cancel my order after submitting?
Sorry—no changes or cancellations after submission. You may return the items; we’ll refund the product amount only (shipping is non-refundable).

More questions?
Explore our full list—See all FAQs.

Need help fast?
Email: wineingerfogt506@hotmail.com